Privacy Policy & Refund Policy
Last updated: December 03 May, 2024
This Privacy Policy describes how MindMatrix collects, uses, and shares information when you use our digital visiting card portal https://itsmycard.in, We understand the importance of your privacy and are committed to protecting your personal information.
*Information We Collect:*
When you use https://itsmycard.in, we may collect the following types of information:
1. *Personal Information:* This may include your name, email address, phone number, company details, and other information you provide when creating or updating your digital visiting card.
2. *Usage Information:* We collect information about how you interact with our platform, such as the features you use and the actions you take.
3. *Device and Log Information:* We automatically collect device-specific information (such as your device model, operating system version, and IP address) and log information (such as access times and pages viewed).
*How We Use Your Information:*
We may use the information we collect for the following purposes:
- To provide and maintain our services.
- To personalize your experience and improve our platform.
- To communicate with you, including responding to inquiries and providing important updates.
- To analyze usage trends and optimize our platform's performance and security.
*Information Sharing:*
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With your consent or at your direction.
- With service providers who assist us in operating our platform.
- In response to legal requests or to protect our rights, property, or safety.
*Data Security:*
We prioritize the security of your information and have implemented measures to protect against unauthorized access, alteration, or disclosure.
*Your Choices:*
You have the right to access, correct, or delete your personal information. You may also choose to limit certain data uses, such as opting out of promotional communications.
*Changes to This Privacy Policy:*
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review this policy periodically.
*Contact Us:*
If you have any questions or concerns about this Privacy Policy, please contact us at mindmatrix.ind@gmail.com
Refund Policy
Shipping Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
All Refund related issue will be initiated with in 5 days after received refund request. for any query pls mail us at mindmatrix.ind@gmail.com or call us at +91 9685553035
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mindmatrix.ind@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mindmatrix.ind@gmail.com and send your item to: MindMatrix, 103, Block-B, Aadinath Civilization, Rishabh Nagar, New Rajendra Nagar, Raipur, Chhattisgarh 492001 India.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
We initiate shipping with in 2-5 days after successfully competition the order. You can know shipping status through mail us at mindmatrix.ind@gmail.com